1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address.

• Booking & Account Details: Appointment history, service preferences, and any login or account information you create.

• Payment Information: Transaction records and payment details, processed securely by our third-party payment providers. We do not store full card numbers.

• Health & Procedure Information: Because we provide cosmetic tattoo and microblading services, we collect information you provide on consent and intake forms, including medical history, allergies, current medications, skin conditions, and pregnancy or nursing status. We collect this solely to determine your eligibility for treatment and to perform services safely.

• Photographs: Before, during, and after photos of the treatment area, taken for your client record and for quality and training purposes.

• Technical Information: IP address, browser type, device identifiers, operating system, and website usage data.

• Communications: Emails, text messages, reviews, and customer support inquiries.

2. How We Use Your Information

We use the information we collect to:

• Schedule, provide, and follow up on your appointments and services

• Assess your eligibility and safety for treatment

• Maintain accurate client and procedure records

• Communicate with you about appointments, aftercare, updates, and promotions

• Process payments and prevent fraud

• Improve our website, services, and marketing

• Comply with legal and health/safety obligations

3. Health & Procedure Information

We treat your health and procedure information as confidential. We use it only to evaluate your suitability for treatment, to perform services safely, and to keep required records. We do not sell this information. We do not share it for marketing. We retain treatment records as needed for safety, follow-up care, and to meet recordkeeping requirements that apply to body-art services.

4. Photographs & Likeness

We take photographs of the treatment area as part of your client record. We will not publish, post on social media, or use any photo that identifies you for marketing without your separate, explicit consent. You may withdraw photo consent at any time by contacting us, though we may retain photos in your private client record for safety and recordkeeping.

5. Text Messages (SMS)

If you opt in, we may send you appointment reminders, aftercare instructions, and promotional messages by text. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. Opting out of marketing texts does not stop essential service messages, such as appointment confirmations.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, scheduling and booking software, and marketing and communication platforms that act on our behalf.

• Legal Requirements: When required to comply with the law, respond to legal process, or protect our rights, safety, or the safety of others.

• Business Transfers: In connection with a sale, merger, or reorganization of our business.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to understand how our site is used, improve your experience, and deliver relevant content and advertising. You can control or disable cookies through your browser settings. See our Cookie Policy for more detail.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information

• Opt out of marketing emails and texts at any time

• Request a copy of the information we hold about you

• Opt out of the "sale" or "sharing" of your information (note: we do not sell your information)

• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at hello@thebrowhaus.studio.

9. Data Security

We use reasonable technical and organizational measures to protect your personal information against loss, theft, and unauthorized access. No system is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your information only as long as necessary for the purposes described in this policy, or as required by law. Treatment and consent records may be retained longer to meet safety and recordkeeping requirements.

11. Age Restriction

Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Where permitted, services for a minor require the presence and written consent of a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Effective Date."

13. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

The Brow Haus 8751 W Charleston Blvd, Las Vegas, NV 89117 Email: hello@thebrowhaus.studio